Legal

Privacy Policy

Effective date: October 12, 2026

This Privacy Policy explains how Tradeflare LLC, a Missouri limited liability company in the United States ("Tradeflare", "we", "us"), collects, uses, stores, and shares information in the Tradeflare mobile app for iOS and Android (Android package com.rork.tradeflare, the "App"), on our websites, www.tradeflareapp.com and app.tradeflareapp.com (together, the "Site"), through the Tradeflare AI front desk (our AI phone assistant that answers calls for businesses), through the service text messages we will send for businesses once texting is available (coming soon), and in the related services we provide (together, the "Service"). The AI front desk and, once available, service texts are part of the Service and are included in every Tradeflare plan.

1. Who is responsible for your information

Tradeflare is used by businesses (for example, a plumbing, HVAC, cleaning, or landscaping company) and the people who work for them. How we handle information depends on whose information it is:

• Account and company information. For information about you as a user of the Service, such as your name, email, and login, and about the business account itself, Tradeflare decides how the information is used, as described in this policy.
• Information about a business's own customers and jobs. When a business adds its customers, job addresses, notes, and photos to Tradeflare, or when its customers call the business's AI front desk (or, once texting is available, text it), that business is the controller of that information. Tradeflare processes it on the business's behalf and under its instructions, only to provide the Service to that business. If you are a customer of a business that uses Tradeflare, see section 3.

2. Information we collect

We collect information you give us when you create an account, set up your company, invite your team, and use the App, information from calls handled by the AI front desk (and, once texting is available, texts), plus limited technical information needed to run the Service:

Photos can contain information the device adds automatically, such as the date and time they were taken. Only take or attach photos you are comfortable sharing with your team.

3. Customer information entered by businesses

If you are a customer of a business that uses Tradeflare, including if you called that business's AI front desk (or, once texting is available, texted it or received a service text from it), that business decides what information about you is collected (such as your name, contact details, address, job details, notes, call recordings, and photos of the work) and how it uses it. Tradeflare stores and processes that information only to provide the Service to that business. We do not use it for our own marketing, we do not contact you on our own behalf, and we do not sell it.

To access, correct, or delete your information, including a call recording or transcript, please contact the business you work with. If you contact us directly, we will refer your request to that business or help it respond, as permitted by law. To stop text messages, you can reply STOP to any message (see section 5).

Businesses that use Tradeflare are responsible for having a lawful basis to collect and store their customers' information, for giving any notices their customers are owed, for following call-recording laws, and for recording and honoring their customers' contact preferences, including consent to receive text messages.

4. AI front desk: calls, recordings, transcripts, and AI analysis

The Tradeflare AI front desk is part of the Service and is included in every Tradeflare plan. It answers calls to the phone number Tradeflare provides for the business through Twilio, 24/7, with an AI voice assistant, takes down service requests, and passes them to the business.

What we collect on a call. When you call a business's AI front desk, we collect your phone number (caller ID), the date, time, and length of the call, the information you give (such as your name, service address, and a description of the problem), an audio recording of the call, and a transcript.

AI analysis. After the call, the call is analyzed automatically to produce an AI-written summary, to pull out the details you gave (such as your name, service address, and the service you need) so they can be added to the business's customer and job records, and to decide whether the call should be flagged as a possible emergency so the business can respond quickly. This analysis can be wrong, so the business can listen to the recording or read the transcript to check it. It is used only to provide the Service to that business; it is not used to make decisions about you that have legal or similarly significant effects.

AI disclosure and recording notice. The AI front desk greeting at the start of every call tells callers that they are speaking with an AI assistant and that the call is recorded. Businesses cannot turn this greeting off. If you do not want to talk to an AI assistant or be recorded, you can hang up and contact the business another way.

Why we use it. We use call information only to provide the Service to the business: to answer the call, understand and capture the request, create or update the customer and job in the business's workspace, alert the business (for example, about a possible emergency), send any service texts the caller agreed to (once texting is available), and let the business review what was said. We may also review a specific call to provide support when the business asks us to, or to investigate security issues, abuse, or a problem with the Service. We do not use call recordings or transcripts for advertising, and we do not use them to train AI models. The AI front desk is not an emergency service. If you have an emergency that threatens life or safety, hang up and call 911.

Who processes it. Calls are carried by Twilio (telephone service) and handled by Retell AI (the AI voice agent, including speech recognition, the AI conversation, speech generation, recording, transcription, and the post-call analysis). The audio recording is kept by Retell AI, not in our own storage: our database stores only a link to it, and the App plays the recording from that link. Transcripts, the AI analysis, and call details are stored in our cloud database provided by Supabase, and Retell AI keeps its own copy of the transcript. These providers process call audio and text to provide their services to us, under their terms. Retell AI keeps recordings and transcripts under its data retention setting, which we have set to 12 months. Twilio may keep its own call logs under its retention settings; we use settings that limit how long it keeps them where it offers them.

Who can see it. Within a business, call recordings and transcripts can be accessed only by people with the owner or dispatcher role. The caller's name, address, problem description, and summary may also appear on the job for the tech assigned to it. Tradeflare personnel access call data only as needed to provide support, keep the Service secure, or comply with the law.

How long we keep it. Call recordings and transcripts are kept for 12 months from the date of the call, or until they are deleted at the business's request, whichever comes first. Recordings are kept by Retell AI and deleted under its 12-month retention setting. If a business closes its account, we delete its recordings and transcripts within 30 days. The customer and job details captured from a call (such as name, address, problem, and summary) become part of the business's records and are kept with its other company data (see section 13).

Deleting a recording. The App does not have a button to delete recordings or transcripts. A business can ask us to delete individual call recordings or transcripts by emailing gary@tradeflareapp.com from the email address of an owner or dispatcher on its account, with the date and time of each call and the caller's number. We will delete them, including the copies kept by Retell AI, and confirm by email. If you called a business and want your recording deleted, please ask that business; if you contact us, we will pass your request to the business or help it respond.

Caller notice and consent: the business's responsibilities. The business that uses the AI front desk, not Tradeflare, is responsible for giving its callers any notice the law requires and for getting any consent the law requires, including under call-recording, AI-disclosure, and consumer-protection laws that apply to it and to its callers. Some states (for example, California, Florida, Illinois, Maryland, Massachusetts, Pennsylvania, and Washington) require the consent of everyone on a call before it is recorded. Tradeflare helps by playing the AI and recording disclosure ("I'm the AI assistant, and this call is recorded") in the greeting of every call, but that greeting may not be everything the law requires in every situation. Businesses must not remove, shorten, or work around it, must not tell callers that the assistant is a person, and must give any additional notice or get any additional consent that applies to them (for example, on their website, in their own phone menus, or before forwarding calls to the AI front desk).

5. Text messages (SMS)

Service texts are coming soon. Texting is not available in the App yet. When it is turned on for a business, it will work as described in this section. Service text messages are part of the Service and are included in every Tradeflare plan. Tradeflare sends them on behalf of the businesses that use it. For now, texts for all businesses are sent from a shared Tradeflare toll-free number provided through our messaging provider, Twilio, and each text names the business it is sent for. Text features (such as appointment reminders and "On my way" arrival-time texts) work as described in this section when they are turned on for a business. Text messages do not use a plan's AI minutes.

Who receives texts and what they are for. Texts go to customers of home-service businesses that use Tradeflare who have agreed to receive them. These are service (transactional) messages only, such as:

• confirmations that a service request or appointment was received or scheduled, and reminders about it;
• "On my way" texts while a tech is driving to you:
  • a first text when the tech starts the trip, with the arrival time if it is already known (otherwise the arrival time follows in a later text). This text does not contain a link;
  • unless the business turns tracking links off, a second text about halfway through the trip with a link to a live map of the tech's location (see section 6). It is not sent if the trip is short (expected to take under 6 minutes, by default), if the tech is almost there, or if the trip ends first;
  • an updated arrival time about every 15 minutes (the business can choose from 10 to 30 minutes) while the tech is more than about 3 minutes away, and a new arrival time when it changes by 10 minutes or more (the business can choose from 5 to 30 minutes); and
  • if the business turns them on, a text when the tech arrives (arrival texts are off by default); and
• updates about your service request or job, such as schedule changes.

A business may also send service alerts to its own team members (for example, about a new or urgent call) to those who agree to receive them. We do not send marketing or promotional text messages, and businesses may not use Tradeflare to send them.

How consent is obtained. You agree to receive service texts when you give your mobile number to a business that uses Tradeflare while requesting service, for example during a call with its AI front desk (which asks whether you agree to receive texts about your request), on a form, or in person, and agree to receive service texts about your request. We record when and how you agreed. We send "On my way" texts only to customers whose agreement the business has recorded and who have not opted out. Consent to receive texts is not a condition of buying any goods or services. The business is responsible for getting and keeping your consent before it sends you texts through Tradeflare.

What we store about texts. For each text, we store the phone numbers involved, the message content, the date and time, the delivery status reported by the carrier, any reply you send (including STOP, START, and HELP), and your consent and opt-out records. Message logs are kept for 12 months and consent and opt-out records for 5 years (see section 13). Twilio also keeps its own message logs under its retention settings; we use settings that limit how long it keeps them where it offers them.

Message frequency. Message frequency varies based on your service activity, for example how many appointments you have and how long a tech is on the way. We send no more than 8 "On my way" texts about a single trip, and no more than 12 to the same phone number for a business in any 24 hours. By default, between 9 PM and 8 AM in the business's time zone, only the first two "On my way" texts and at most one changed arrival time are sent, and updated arrival times and arrival texts are not; the business can change these hours or choose to send no texts at all during them.

Costs. Message and data rates may apply.

Opting out and getting help. Reply STOP to any message to stop receiving texts from that number. You will receive one message confirming that you have opted out, and no further texts will be sent unless you opt in again (for example, by replying START). Because the number is shared, replying STOP stops texts from that number for every business that uses Tradeflare to text you, not just the one that sent the message. Reply HELP for help, or email us at gary@tradeflareapp.com.

Delivery. Wireless carriers are not liable for delayed or undelivered messages.

Your mobile information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. This excludes the service providers that deliver messages on our behalf, such as our SMS provider (Twilio) and the messaging aggregators and wireless carriers that carry the messages, which receive this information only to deliver messages. The sharing described elsewhere in this policy does not apply to text messaging originator opt-in data and consent.

More details are in the text messaging terms in our Terms of Service.

6. Tech location for live arrival times (ETAs)

Live arrival times are coming soon. When the feature is available, the App can send a business's customer a live arrival time and a live map when a tech is on the way to a job. This section describes how it will work.

When location is collected. The App collects the precise location of a tech's device only after the tech taps "On my way" for a job, and stops when the tech arrives, starts the job, taps Stop, or the trip otherwise ends. While the tech is on the way, the App sends the tech's latest position to our servers about every 10 seconds. To keep the ETA and the map accurate while the tech drives with the App closed or the screen off, the App keeps collecting location during that trip only. On Android, a visible notification is shown for the whole time location is being collected; on iOS, your device shows its own location indicator. The App does not collect location at any other time.

What the customer sees. Shortly after the tech starts the trip, the customer receives a first text with the arrival time if it is already known (otherwise the arrival time follows in a later text); this text does not contain a link (see section 5). Unless the business turns tracking links off, a second text, sent about halfway through the trip, contains a temporary tracking link. It is not sent if the trip is short, if the tech is almost there, or if the trip ends first. The tracking page shows the business name, the tech's first name, the ETA and distance, the job location, and the tech's exact live position on a map while the tech is on the way. To protect the tech's privacy, the position is hidden while the tech is within about 400 meters (about a quarter mile) of where the trip started and while the tech's phone is not sending updates, and it is removed as soon as the tech arrives or the trip ends. After arrival the page shows only that the tech has arrived and when. The link expires 60 minutes after arrival, or 15 minutes after the trip ends in any other way. Anyone who has the link can open it until it expires.

Who else can see it. In the App, the tech on the trip and the company's owners and dispatchers can see the tech's position, the route, and the ETA during the trip, and can open, copy, or share the customer's tracking link. Other techs cannot see it.

Maps and routing (Mapbox). We use Mapbox for maps and routing. Our servers send the trip's current position and the job address to Mapbox to look up the address, draw the route, and calculate driving time and an ETA. The maps in the App and on the tracking page are provided by Mapbox's map software, which connects to Mapbox directly from the phone or browser to load the map, so Mapbox also receives standard technical information such as the IP address and device or browser type. Mapbox's map software in the App can also send Mapbox de-identified location and usage data ("telemetry") that Mapbox uses to improve its maps; you can turn this off from the ⓘ (information) button on the map. Mapbox processes this data under its terms; its published privacy documentation says it may use de-identified, aggregated location data to improve its maps and services.

Notice to techs. A business that uses live ETAs must tell its techs how the feature works, including that customers can see a tech's live position during a trip, and must give any notice of electronic monitoring and get any consent the law requires (some states, such as New York, Connecticut, and Delaware, require written notice to employees).

What we don't do. We use location only to calculate and share arrival times and the live map for the trip. We do not use it to track techs outside an active trip, for advertising, or to build profiles, and we do not sell it.

How long we keep it. Individual location points are deleted after 7 days. The trip's last known position and starting point are cleared 30 days after the trip ends. Route results from Mapbox are cleared when the trip ends. Tracking links stop working when they expire and are deleted 7 days later. Trip summary details, such as when the trip started, the ETAs sent, and the arrival time, may be kept with the job record as part of the business's records.

How to turn it off. Location is only used when you tap "On my way". You can end a trip at any time by tapping Stop, and you can deny or turn off the App's location permission in your device settings at any time. If you do, live ETAs and the live map won't be available, but the rest of the App keeps working.

7. Microphone, voice assistant, live crew voice, and voice cloning

In-app voice assistant (coming soon)

We plan to add an optional voice assistant that lets you ask questions and take actions by speaking, for example looking up today's jobs, creating a job, or setting up your company (such as business hours, job types, team invitations, and front desk settings) by talking. When it is available, the App will use your device's microphone only while you are using the voice assistant (for example, while you hold or tap the microphone button).

• Speech is converted to text by your device. The App uses your device's speech recognition to turn what you say into text. Where your device supports it, this happens on the device; otherwise Apple's or Google's speech service may process the audio under their terms. The App then sends the text of your request, along with the account information needed to answer it (such as relevant jobs or customers), through our servers to our AI provider, xAI (the Grok model), which generates the answer or the action to take.
• We do not store your audio. We store the text of your requests and the assistant's replies for 30 days so the assistant can follow the conversation and so we can fix problems, then delete them. Actions the assistant takes, such as creating a job, are saved in your company's workspace like any other change.
• AI provider. xAI processes this text to provide the assistant to us, under its terms for business API customers. xAI's published API terms say it does not train its models on API customers' inputs and outputs without permission, and that it may keep request data for a limited period (currently up to 30 days) for abuse monitoring before deleting it.

Live crew voice (coming soon)

We plan to add live crew voice, a push-to-talk intercom that lets a company's team members talk to each other in real time in the App.

• Microphone. When it is available, the App will use the microphone only while you press to talk (or while you choose to reply), and will ask for microphone permission first. On some devices the App may also ask to show push-to-talk controls on the lock screen and to play incoming audio while the App is in the background.
• How audio is carried. Live audio is relayed between team members in real time through our real-time audio provider, LiveKit. LiveKit's published security documentation says it does not store live audio on its servers unless recording is turned on; we do not use LiveKit's recording.
• Live audio is not recorded. Push-to-talk audio is relayed live and is not saved by us or by LiveKit, and it is not transcribed. We keep only a basic record of each transmission (who talked, in which conversation, and when it started and ended), without any audio; this record is kept with the company's records. If we later add saved voice messages, we will update this policy first, including how long they are kept and how they can be deleted.

Voice cloning for the AI front desk (coming later)

We plan to let a business's account holder choose to have their AI front desk speak in their own voice. Voice cloning is not available yet. It is turned off for all accounts, and when we offer it, it will not be available to users in Illinois. By default, your AI front desk uses one of our standard AI voices. When voice cloning becomes available:

• Express written consent first. We will not collect voice samples or create a voice until you have read our notice about voice and biometric data and given your express written consent in the App, including a consent statement recorded in your own voice.
• What we collect. If you choose the feature, you provide voice samples. From these, our voice provider creates an AI voice for your front desk.
• Sensitive data. We treat voice samples and the resulting voice as sensitive, biometric data (including any voiceprint). We store them privately and encrypted and limit access to what is needed to create and run your voice.
• Your voice only. You may clone only your own voice. You may not upload or record anyone else's voice.
• Who processes it. Your voice samples are processed by Retell AI, our voice agent provider, and the voice provider it uses, only to create and run your front-desk voice. Your recorded consent statement and voice samples are also transcribed by xAI's speech-to-text service, only so we can check that the recordings match the script and contain a single speaker.
• How it is used. Your AI voice is used only to speak on your own business's AI front desk calls. We do not sell, lease, or trade your voice data or otherwise profit from it, we do not use it to identify you, and we do not use your recordings to train other people's voices or general voice models.
• Withdraw consent and delete. You can withdraw your consent and delete your voice at any time in the App or by emailing us. When you do, your front desk switches to a standard voice, and we delete your voice samples, consent recording, and AI voice, and ask Retell AI to delete its copies, within 30 days. We also delete this data within 30 days after you close your account, and if the voice is not used for 12 months. We may keep a simple written record (not the audio) that you consented and later withdrew consent.

8. What we do not collect

• We do not access your contacts or address book.
• We do not collect payment card or bank details. When in-app subscriptions are available, subscriptions and add-on minute packs will be bought through Apple or Google, which handle payment; we will receive only a record of the purchase.
• We do not collect your device's precise location, except during an "On my way" trip as described in section 6.
• We do not use the microphone except while you use a voice feature described in section 7.
• We do not show ads or use advertising IDs, and we do not use ad networks or third-party ad tracking.
• We do not sell personal information or share it for cross-context behavioral advertising.

9. Information on this Site

The Site is a static informational website hosted by WebHostingHub. It has no sign-up form, sets no cookies, and runs no analytics or advertising scripts. Like most web servers, WebHostingHub automatically records standard server logs (such as IP address, browser type, requested page, referring page, and time) to deliver the Site, keep it secure, and troubleshoot problems. If you email us, we receive whatever you include in your message.

Links to other sites, including the App Store and Google Play pages where you can download the App, are governed by those sites' own terms and privacy practices.

10. How we use information

We use information only to:

• provide and operate the App, Site, and Service, including storing and syncing your company's customers, jobs, notes, and photos across your team's devices;
• answer, record, transcribe, and analyze calls and handle service requests through the AI front desk, and, once texting is available, send service texts that recipients have agreed to receive;
• provide your company's plan, measure AI minutes against its monthly allowance and, once in-app subscriptions are available, add-on minutes, and handle purchases, renewals, refunds, and billing problems;
• when live ETAs are available, calculate and share arrival times and a live map during "On my way" trips;
• run the in-app voice assistant and live crew voice and, if you choose, your custom front-desk voice, once those features are available;
• create and manage accounts, sign you in, and manage team roles and invitations;
• send service messages, such as account and security emails and push notifications about your jobs and calls;
• respond to support, privacy, and deletion requests;
• keep the Service secure, prevent fraud and abuse, and fix problems; and
• comply with legal obligations and enforce our Terms of Service.

We do not use your information, or the information businesses collect about their customers, for advertising or to build marketing profiles. We use sensitive information, such as precise location and voice data, only for the purposes described in this policy, and not to infer characteristics about anyone.

11. Service providers, sharing, and selling

We do not sell, rent, or trade personal information. We share information only as follows:

• Within your company. Customers, jobs, notes, photos, and chat messages in a company's workspace are visible to that company's team members, according to their roles. Call recordings and transcripts are visible only to owners and dispatchers.
• With a business's customers, as part of the Service. For example, once texting and live ETAs are available, a customer receives service texts and, during a trip, an ETA and a temporary tracking link that shows the tech's live position on a map (see section 6).
• Service providers that host and run the Service for us, under contracts that limit their use of the information to providing services to us:
  • Supabase, which provides our cloud database (Postgres), user authentication, and private file storage, which hold account and company data, job and chat photos, call transcripts and details, and, once texting is available, text message records, hosted on Amazon Web Services (AWS) in the United States (us-east-1 region);
  • Twilio, which provides the phone numbers for the AI front desk, carries calls, and, once texting is available, provides the shared toll-free number for service texts and sends and receives text messages, together with the messaging aggregators and wireless carriers that deliver them;
  • Retell AI, which runs the AI front desk voice agent, including speech recognition, the AI conversation, speech generation, call recordings and transcripts (which it keeps under its retention setting of up to 12 months), and post-call analysis, and, when voice cloning is offered, custom front-desk voices;
  • xAI, which provides the AI model (Grok) for the in-app voice assistant, including setting up your company by voice (coming soon), and the speech-to-text check of voice cloning recordings (coming later);
  • LiveKit, which relays live audio between team members for live crew voice (coming soon);
  • Mapbox, which provides maps (including the map software in the App and on the tracking page), address lookup, routes, and driving times for live ETAs (coming soon);
  • Google (Firebase Cloud Messaging) and Apple (Apple Push Notification service), which deliver push notifications to Android and iOS devices;
  • Apple (App Store) and Google (Google Play), which distribute the App and, once in-app subscriptions are available, will sell and bill subscriptions and add-on minute packs and send us purchase records; and
  • WebHostingHub, which hosts the Site (www.tradeflareapp.com and app.tradeflareapp.com) and processes its server logs.
• Legal and safety reasons, when required by law or valid legal process, or to protect the rights, safety, and security of our users, their customers, or others.
• Business transfers, as part of a merger, acquisition, or sale of assets, in which case this policy continues to apply to the information transferred.
• With your direction or consent.

Each provider processes information under its own terms, and we use settings that limit how long providers keep copies where they offer them.

None of these categories includes text messaging originator opt-in data and consent, which we do not share with any third parties (see section 5).

12. Device permissions and notifications

• Camera: used only when you tap to take a job or chat photo.
• Photos: the App uses your device's photo picker, so it receives only the photos you choose; it does not ask for access to your whole photo library.
• Location: when live ETAs are available, used only during an "On my way" trip, including while the App is closed or the screen is off during that trip, as described in section 6. The App does not ask for "Always" (all-the-time) location access.
• Microphone: when those features are available, used only while you use the voice assistant, while you press to talk in live crew voice, or while you record a consent statement and voice samples for voice cloning.
• Speech recognition: when the voice assistant is available, used to convert what you say to it into text, on the device where supported (see section 7).
• Notifications: if you allow notifications, your device gives the App a push token, which we store with your account so we can send you job and call alerts through Apple Push Notification service or Firebase Cloud Messaging.

You can deny or revoke these permissions at any time in your device settings. The rest of the App keeps working; you just won't be able to use the feature that needs that permission.

13. Where data is stored and how long we keep it

Location. We are based in the United States, and the Service's data is stored and processed in the United States, primarily in our cloud provider's AWS us-east-1 (Northern Virginia) region. Some of our service providers may process information in other locations in the United States. If you use the Service from outside the United States, your information will be transferred to and processed in the United States.

Retention. We keep information for as long as needed to provide the Service and for the purposes in this policy:

Our service providers may keep their own copies of information under their own retention settings; we use settings that limit how long they keep them where the provider offers them. Copies of photos you took with your device's camera may also remain in your device's own photo library, which is controlled by you, not by Tradeflare.

14. Account and data deletion

• In the App: go to Settings → tap your profile card → Delete my account. This permanently deletes your account's data: your login, your profile (your name, email, phone, and role), your job assignments, your chat read status and chat settings, any time off and on-call shifts listed for you, and your push tokens. Job notes, photos, and chat messages you added, and jobs and invites you created, belong to your company's records, so they stay in the company's workspace and are shown as added by a "Former member" instead of your name. Once the voice assistant and voice cloning are available, your voice assistant history and any custom voice you created will also be deleted.
• If you are the only owner of a company: you need to contact us before deleting your account, so we can transfer ownership or close the company and delete its data, including its call recordings, transcripts, and message records. Email us at the address below.
• By email: you can also send a deletion request from the email address on your account to gary@tradeflareapp.com with the subject "Account deletion request". We will delete your account data and confirm within 30 days. We may keep a minimal record of the request itself where the law requires it.
• Call recordings and transcripts: the App does not have a delete button for them. A business's owner or dispatcher can email gary@tradeflareapp.com to ask us to delete individual recordings or transcripts (see section 4); we will delete them, including the copies kept by Retell AI, and confirm by email.
• Customers of a business: if a business has your information in Tradeflare, including a call recording, contact that business to have it deleted (see section 3). To stop texts, reply STOP.

Uninstalling the App does not delete your account or your company's data.

15. Security

We use reasonable technical and organizational measures to protect information, including:

• encrypting data in transit using HTTPS/TLS;
• using a cloud provider that encrypts stored data at rest;
• storing passwords only as salted, one-way hashes;
• database access rules that limit each company's data to that company's team members, and call recordings and transcripts to owners and dispatchers;
• storing job and chat photos (and, once voice cloning is offered, voice samples) in private storage that is not publicly accessible; and
• once live ETAs are available, tracking links that use a hard-to-guess random code, hide the tech's position near the start of the trip and after arrival, and expire shortly after the trip ends.

Please protect your account by using a password you don't use anywhere else and keeping your device protected with a screen lock. No method of storage or transmission is completely secure, and we cannot guarantee absolute security. If we learn of a security incident affecting your personal information, we will notify you as required by law.

16. Children

The App and Site are made for businesses and their crews. Users must be at least 18, as required by our Terms of Service. The Service is not directed at children, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

17. Your choices and rights

You can view and update much of your account and company information inside the App, turn off location, microphone, and notification permissions, delete a custom voice (once voice cloning is available), and delete your account at any time as described in section 14. Customers can stop texts at any time by replying STOP. Depending on where you live, you may also have the right to access, correct, or delete personal information we hold about you, to receive a copy of it, to object to or limit certain processing (including of sensitive information such as precise location and voice data), or to withdraw consent you have given. To make a request, email us at the address below. We may need to verify your identity before acting on a request. If your request concerns information a business collected about you as its customer, we will refer you to that business. We will not discriminate against you for exercising these rights.

18. Changes to this policy

We will update this policy when the App, Site, or Service changes. When we do, we will change the effective date at the top of this page, and for material changes we will give notice in the App or on this Site before the change takes effect. If we add a feature that uses information in a new way, we will update this policy first and ask for any device permission before the App uses it.

19. Governing law

This policy and any dispute about it are governed by the laws of the State of Missouri, USA, without regard to conflict-of-law rules, consistent with our Terms of Service.

20. Contact us

Tradeflare LLC, c/o Registered Agents Inc., 117 South Lexington Street Ste 100, Harrisonville, MO 64701
Email: gary@tradeflareapp.com