Legal

Terms of Service

Effective date: October 12, 2026

These Terms of Service ("Terms") govern your use of Tradeflare, including the Tradeflare mobile apps for iOS and Android (the "App"), our websites at www.tradeflareapp.com and app.tradeflareapp.com, the Tradeflare AI front desk, and related services (together, the "Service"), provided by Tradeflare LLC, a Missouri limited liability company ("Tradeflare", "we", "us"). By using the Service you agree to these Terms. If you use the Service for a business, you agree to these Terms for that business, and "you" includes the business. If you receive text messages sent through Tradeflare, section 7 applies to you.

1. The Service

Tradeflare is a 24/7 AI front desk and job app for home-service businesses and their crews. The Service lets a business create an account and company workspace, invite team members and give them roles, keep a list of its customers, create and schedule jobs, assign jobs to team members, and add job notes and photos. It also includes:

• an AI front desk that answers the business's calls on a phone number Tradeflare provides through Twilio, records and transcribes them, analyzes them with AI (summaries, captured details, and possible-emergency flags), and captures service requests;
• service text messages to the business's customers, such as appointment confirmations, reminders, and "On my way" arrival-time (ETA) updates, sent for now from a shared Tradeflare toll-free number, as each text feature is turned on for the business (coming soon);
• live ETAs based on the location of a tech's device during an "On my way" trip (coming soon);
• an in-app voice assistant (coming soon);
• live crew voice, a push-to-talk intercom for the business's team (coming soon); and
• optional voice cloning, so the account holder's own voice can be used on their AI front desk (coming later; not available yet, and not available in Illinois).

Features marked "coming soon" or "coming later" are not available yet. When we add them, they will work as described in these Terms and our Privacy Policy, which we will update first where needed.

The AI front desk and service texts are part of the Service and are included in every plan, subject to the plan's monthly AI-minute allowance (see section 4). This information is stored in the cloud so the business's team can see it on their devices, as described in our Privacy Policy. You stay responsible for the jobs you accept, the prices you quote, and the work you perform.

2. AI features

The AI front desk, AI call summaries and other AI analysis of calls, emergency flags, and the voice assistant use artificial intelligence and can make mistakes, such as mishearing a caller, missing or misreading details, or flagging (or not flagging) a call as an emergency. Review important information before relying on it, and check with your customer when something is unclear. You are responsible for the actions you ask the voice assistant to take in your account. The AI front desk is not an emergency service and does not contact 911 or other emergency services. Some features may not be available in every state, and we may change, limit, or stop offering a feature where needed to comply with the law.

3. Accounts, teams, and roles

You must be at least 18 and able to form a binding contract to use the Service on behalf of a business. Keep your login details confidential; you are responsible for activity under your account. The owner of a company account controls who is invited to the company's workspace and what role each person has, and is responsible for the activity of the team members it invites. Share invite codes only with people you want to join your company's workspace. Only give the owner or dispatcher role to people who should be able to listen to call recordings and read transcripts.

4. Plans, trials, and billing

4.1 Plans. In-app subscriptions and add-on minute packs are coming soon; this section applies once they are available in the App. Tradeflare is free to download. Using the Service for your business requires a paid subscription. Our current plans are Tradeflare Pro at $99.00 per month and Tradeflare Crew at $199.00 per month, in U.S. dollars, plus any tax that Apple or Google adds. What each plan includes, such as the number of team members and the monthly AI-minute allowance (see section 4.13), is shown in the App before you subscribe and at app.tradeflareapp.com. If we offer other billing periods or optional add-ons, their prices and terms will be shown in the App before you buy.

4.2 Who subscribes. The owner of a company account buys the subscription for the company. Team members the owner invites, such as techs and dispatchers, are included at no extra charge up to the plan's limit and never pay anything themselves. A company can have only one active plan at a time. If the company's plan was bought on one platform (for example, an iPhone), team members can still use it on the other (for example, Android). Only the person who bought the subscription can change or cancel it, through the store account used to buy it. If the company owner changes, the new owner may need to start a new subscription once the old one ends.

4.3 Free trial. New subscribers get a 14-day free trial. Before your trial starts, the App shows the trial length, the price you will pay afterward, and how to cancel. Unless you cancel at least 24 hours before the trial ends, your subscription automatically converts to a paid subscription, and the plan's price is charged to your Apple or Google account when the trial ends. Apple and Google allow one free trial per Apple ID or Google account. We also allow one free trial per company and may not offer a second trial to a company that has already had one. If you change plans during a trial, the trial may end early and billing may start; the App tells you before you confirm. During the free trial, AI minutes may be limited; the App shows the limit.

4.4 Billed by Apple or Google. Subscriptions and add-on minute packs bought in the App are sold and billed by Apple (for purchases through the App Store) or Google (for purchases through Google Play). The charge goes to the payment method on your Apple ID or Google account. The terms and policies of the App Store or Google Play also apply to your purchase, including their payment, tax, and refund rules. We do not receive or store your card details.

4.5 Automatic renewal. Your subscription renews automatically at the end of each billing period (for example, each month) at the then-current price until you cancel. The store charges the renewal within the 24 hours before the current period ends. If we raise a plan's price, we will notify you in advance as required by law, and Apple or Google will also notify you. Where the store or the law requires it, you will need to agree to the new price before it applies, and you can cancel before it takes effect.

4.6 How to cancel. You can cancel at any time, online, in your store account:

• iPhone or iPad: Settings → your name → Subscriptions → Tradeflare → Cancel Subscription (or https://apps.apple.com/account/subscriptions).
• Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Tradeflare → Cancel subscription (or https://play.google.com/store/account/subscriptions).
• In the App (once in-app subscriptions are available): Settings → Plan & billing → Manage subscription takes you to the right place.

To avoid being charged for the next period, cancel at least 24 hours before the current period (or trial) ends. After you cancel, you keep access until the end of the period you have already paid for, unless you receive a refund. Deleting the App or your Tradeflare account does not cancel your subscription. Cancel it in your store account as described above. If you need help, email gary@tradeflareapp.com and we will tell you how.

4.7 Refunds. Refunds for App Store purchases are handled by Apple under its policies (request one at https://reportaproblem.apple.com). Refunds for Google Play purchases are handled under Google Play's refund policies (see https://support.google.com/googleplay/answer/2479637), and you can also contact us about a Google Play purchase. Except where the law or the store's policy requires otherwise, payments are not refundable and we do not give credit for partial billing periods or unused minutes. If Apple or Google refunds a payment, access or minutes paid for by that payment may end.

4.8 Billing problems. If a renewal payment fails, Apple or Google may keep retrying it. We may keep your plan working for a short grace period while the problem is fixed. If the payment still is not fixed, some features may be paused, including the AI front desk answering calls. Paused calls are forwarded to the phone number you've set. Your data is kept as described in section 4.10. Your features come back when the payment goes through.

4.9 Changing plans. You can switch between Pro and Crew in the App. Upgrades take effect right away, and the store adjusts the charge for the rest of the current period under its own rules. Downgrades take effect at your next renewal date. If your team is larger than the new plan's limit, you will need to choose which team members stay active.

4.10 When a subscription ends. If your subscription expires or is canceled and the paid period ends, the AI front desk stops answering, and calls are forwarded to the number you've set or can no longer be answered by the AI. Your team keeps read-only access to your company's information for 30 days so you can export it. After that we may delete it as described in section 10 and our Privacy Policy. You can resubscribe at any time.

4.11 Purchases outside the App. We do not currently sell subscriptions or minute packs anywhere except in the App through Apple and Google. If we offer another way to buy in the future, the price and terms will be shown before you buy, and a company will never be charged twice for the same plan. If you started a paid plan through an earlier website checkout, we will contact you about how that subscription will be handled, and you will not be charged for both that subscription and an in-app subscription.

4.12 Taxes and business use. Prices do not include sales or other taxes, which Apple or Google may add and collect. Tradeflare is for business use. If you subscribe for a business, you confirm that you have authority to do so.

4.13 AI calls and texts are included; monthly AI-minute allowance. The AI front desk (answering calls, recording, transcripts, and AI summaries and analysis) and service texts are part of the Service and are included in every plan at no extra charge. AI front desk use is included up to your plan's monthly AI-minute allowance. Current allowances are 250 AI minutes per month on Tradeflare Pro and 600 AI minutes per month on Tradeflare Crew. The App shows your plan's allowance, the minutes your company has used, and the date the allowance resets. The allowance resets at the start of each billing period (your monthly renewal date).

4.14 What counts as an AI minute. AI minutes measure the time the AI front desk is on a call for your company: from the moment it answers until the call ends or until a transfer to a person connects. Call time is measured in seconds and added up over the billing period, and the App shows the total in minutes; partial minutes are not rounded up call by call. Every call the AI front desk answers counts, including short calls, hang-ups, wrong numbers, and spam calls (the AI front desk tries to end spam calls quickly). Time after a call is transferred to a person, calls forwarded to your phone without the AI answering, and text messages do not use AI minutes.

4.15 Reaching your allowance: no surprise charges. We will let the company owner know in the App when your company has used about 80% and 100% of its monthly allowance. We never charge you automatically for going over your allowance, and there are no overage fees. You pay more only if the owner chooses to buy an add-on minute pack (section 4.16) or upgrade to a larger plan. Once the monthly allowance is used up, the AI front desk uses any add-on minutes your company has. If none are left, then until your next billing period starts (or until you buy a pack or upgrade), calls are forwarded to the owner's phone, or the AI front desk takes a short message, whichever the owner picks in the App's settings, so callers are not simply dropped.

4.16 Add-on minute packs. The company owner can buy add-on minute packs, priced in the App, as one-time in-app purchases through Apple or Google. The pack sizes and prices are shown in the App and on the Apple or Google purchase screen before you buy. A pack is a single purchase; it does not renew and does not start a subscription. Add-on minutes are added to your company's balance when the store confirms the purchase, can be used by your whole company, and are used only after the monthly allowance runs out. Add-on minutes do not expire while your company's account exists. You need an active plan (including a free trial) to use them; if your subscription ends, unused add-on minutes stay on your company's account and can be used if you subscribe again. Add-on minutes are lost if the company's account is closed or deleted, and they cannot be transferred to another company or exchanged for cash. If Apple or Google refunds a pack, we may remove the refunded minutes from your balance.

4.17 Unused minutes don't roll over. Unused minutes from your plan's monthly allowance do not roll over: they end when the billing period ends, and the next period starts with a fresh allowance. This does not apply to add-on minutes, which do not expire as described in section 4.16.

4.18 Service texts. Service texts are coming soon. They are included in every plan and do not use AI minutes. Text features work when they are available and turned on for your company, and they must be used according to sections 6 and 7.

5. Your content and your customers

You keep ownership of the information and photos you and your team put into the Service, including your customers' details, jobs, job notes, and the calls and texts handled for your business ("Your Content"). You give us permission to host, store, copy, and process Your Content only to provide, secure, and support the Service for you. For information about your customers, your business is responsible for that information and Tradeflare processes it on your behalf, as described in our Privacy Policy.

You are responsible for:

• having the right to enter your customers' information into the Service and to use it the way you do, including giving your customers any notices the law requires;
• getting, recording, and honoring your customers' consent before you text them, including keeping the SMS consent setting for each customer accurate and respecting opt-outs; and
• following the laws that apply to your business and your communications, including text-message, telephone, call-recording, and email rules.

Only upload photos you have the right to take and share, and avoid capturing sensitive personal information that is not needed for the job.

6. Calls, recordings, and text messages: your responsibilities

When you use the AI front desk and service texts, you are the business communicating with your customers, and you are responsible for complying with the laws that apply to those communications, including the Telephone Consumer Protection Act (TCPA), state telemarketing and texting laws, the CTIA Messaging Principles and Best Practices, and wireless carrier rules. In particular:

• Caller notice and recording consent. You, not Tradeflare, are responsible for giving your callers the notice the law requires and for getting any consent the law requires, including under call-recording laws in states that require the consent of all parties to a call and under laws about AI and automated systems. The AI front desk greeting tells every caller that they are speaking with an AI assistant and that the call is recorded. You must not remove, shorten, or work around that greeting, and you must give any additional notice and get any additional consent that your state or your callers' states require (for example, on your website, in your own phone menus, or before forwarding your calls to the AI front desk).
• AI disclosure. Callers must always be told that they are speaking with an AI assistant. You must not present the AI front desk as a human or instruct it to deny being an AI.
• Inbound calls only. The AI front desk is for answering calls to your business. You must not use the Service to place outbound calls with an artificial or prerecorded voice, to make robocalls, or for telemarketing.
• Your customers' consent to texts. You may send texts through Tradeflare only to people who gave you their mobile number when requesting service from you and agreed to receive service texts, and only about their service. You are responsible for getting, recording, and keeping that consent for your customers, and for keeping each customer's SMS consent setting accurate.
• Opt-outs (STOP). Anyone can reply STOP to stop texts. Tradeflare records opt-outs and stops texts to that number automatically. You must not override an opt-out, re-add or re-consent someone who opted out without their new request, or use another number or service to get around it. Every text must let the recipient opt out, and Tradeflare adds opt-out language where carriers require it.
• No spam and no marketing texts. Texts sent through Tradeflare must be transactional or service messages about the customer's service. You must not use the Service to send spam, bulk or unsolicited messages, or marketing, promotional, or advertising texts, and you must not send texts that are misleading, harassing, or unlawful.
• Carrier rules. Texts must follow wireless carrier and messaging-provider rules, including the CTIA Messaging Principles and Best Practices and the rules for our registered toll-free messaging. Carriers may filter, delay, or block texts that break these rules, and we may stop or limit texting for your company if they do.
• Cooperation. You agree to give us accurate information about your business when we ask for it to register or verify our messaging and phone services, and to help us respond to carrier or regulator inquiries about your messages or calls.

7. Text messaging terms

This section applies to anyone who receives text messages sent through Tradeflare.

• Program. Service texts are coming soon; this section applies once they are available. Tradeflare sends service text messages on behalf of home-service businesses that use Tradeflare, to those businesses' customers (and, where they opt in, team members). Messages include appointment and service-request confirmations, reminders, "On my way" messages (including, unless the business turns tracking links off, a link to a live map of the tech's location sent about halfway through the trip), updated arrival times while a tech is driving to you (about every 15 minutes by default, and when the arrival time changes), arrival notices if the business turns them on, and other updates about your service. Messages identify the business they are sent for. We do not send marketing or promotional messages.
• Consent. You agree to receive these messages when you give your mobile number to a business that uses Tradeflare while requesting service (for example, during a call with its AI front desk, on a form, or in person) and agree to receive service texts. Consent is not a condition of purchase.
• Message frequency varies based on your service activity.
• Message and data rates may apply.
• Number. For now, messages for all businesses are sent from a shared Tradeflare toll-free number.
• Opt out. Reply STOP to any message to stop receiving texts from that number. You will receive one confirmation message, and no more texts will be sent unless you opt in again (for example, by replying START). Because the number is shared, STOP stops texts from that number for every business that uses Tradeflare to text you.
• Help. Reply HELP for help, or email gary@tradeflareapp.com.
• Carriers are not liable for delayed or undelivered messages.
• Privacy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy for details.

8. Live location for ETAs

Live ETAs are coming soon. When they are available and a tech taps "On my way", the App uses the location of the tech's device, including in the background during the trip, to calculate an ETA and share it with the customer, together with the tech's live position on a map while the tech is on the way, as described in our Privacy Policy. If you are a business, you are responsible for telling your techs how this feature works (including that customers can see a tech's live position during a trip), for giving them any notice of electronic monitoring the law requires, and for getting any consent the law requires from them. You may use trip location only to coordinate jobs and give customers arrival times, and not to monitor techs outside an active trip. Techs can end a trip or turn off location permission at any time.

9. Voice assistant, live crew voice, and voice cloning

When it is available, the in-app voice assistant sends the text of your requests to our AI provider to answer them and take the actions you ask for, and live crew voice relays your team's audio in real time, as described in our Privacy Policy. Live crew voice audio is not recorded. If you are a business, you are responsible for telling your team how live crew voice works.

Voice cloning is not available yet. It is kept turned off for all accounts and will not be offered to users in Illinois. When it is offered, it will be optional, and if you use it:

• you may create an AI voice only from your own voice, and only if you are the account holder; you must record the consent statement yourself and provide only recordings of your own voice;
• you must not use voice cloning, or any other part of the Service, to copy, imitate, or impersonate any other person, including employees, customers, public figures, or other businesses;
• your AI voice may be used only on your own business's AI front desk calls, which still begin with the AI disclosure in section 6;
• you can withdraw consent and delete your voice at any time; and
• the feature is not available in Illinois and may not be available in other states, and we may remove a voice or disable the feature if we believe it was created without proper consent or is being misused.

10. Deleting your account

You can delete your account at any time in the App under Settings → tap your profile card → Delete my account, or by emailing us. Deleting your account removes your profile and login (and, once voice cloning is available, any custom voice you created). Job notes, photos, and chat messages you added are part of your company's records and stay in the company's workspace, shown as added by a "Former member". To delete individual call recordings or transcripts, a company's owner or dispatcher can email gary@tradeflareapp.com; the App does not have a delete button for them. If you are the only owner of a company, contact us first so we can transfer ownership or close the company and delete its data, including call recordings, transcripts, and message records. Deleting your account does not cancel a subscription billed by Apple or Google; cancel it in your store settings first (section 4.6). If your company's account is closed, any unused add-on minutes are lost (section 4.16). Our Privacy Policy explains what is deleted and when.

11. Acceptable use

Do not use the Service to:

• send spam, marketing texts, or any message to people who have not given the consent the law requires, or who have opted out;
• make outbound robocalls or telemarketing calls, or use an artificial or prerecorded voice to call anyone;
• record calls without the notice and consent the law requires, or hide or disable the AI and recording disclosure;
• clone, copy, or imitate anyone else's voice, or impersonate any person or business;
• break the law, or store information you have no right to store;
• harass, threaten, or harm anyone, or upload unlawful, abusive, or infringing content;
• track anyone's location other than as described in section 8;
• access another company's data, share accounts outside your team, or get around roles, permissions, or security measures; or
• interfere with, overload, scrape, copy, or reverse-engineer the Service.

12. Privacy

Our Privacy Policy explains what information we collect, including call recordings, text messages, location, and voice data, where it is stored, how we share it, and how to delete it.

13. Disclaimers and limitation of liability

The Service is provided "as is" and "as available" without warranties of any kind, to the fullest extent permitted by law. We work to keep the Service available and your data safe, but you should keep your own records of information that is important to your business. Calls, texts, ETAs, and push notifications depend on phone networks, wireless carriers, mapping data, and other third parties, and may be delayed, inaccurate, or not delivered. AI features may produce incorrect results. To the fullest extent permitted by law, Tradeflare is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost jobs, missed calls, undelivered messages, or lost data. Our total liability for any claim relating to the Service is limited to the amount you paid for the Service (including amounts paid through Apple or Google) in the three months before the claim.

14. Your responsibility for claims

If you use the Service for a business, you will defend and indemnify Tradeflare against third-party claims, fines, and penalties arising from your communications with your customers and team through the Service (including claims under the TCPA, call-recording laws, and texting rules), from voice recordings you provide, or from your breach of these Terms, except to the extent the claim is caused by our own breach of these Terms.

15. Termination

You can stop using the Service and cancel at any time. Canceling a subscription is done through the App Store or Google Play as described in section 4.6. We may suspend or end access if you breach these Terms, if a wireless carrier, messaging provider, or regulator asks us to stop your calls or messages or we reasonably believe they break the law, or if we discontinue the Service. If we discontinue the Service, we will give reasonable notice where we can so you can keep a copy of your information.

16. Changes and governing law

We may update these Terms; we will change the effective date above and, for material changes, give notice in the App or on this site. Continued use after an update means you accept it. These Terms are governed by the laws of the State of Missouri, USA, without regard to conflict-of-law rules.

17. Contact

Tradeflare LLC, c/o Registered Agents Inc., 117 South Lexington Street Ste 100, Harrisonville, MO 64701
Email: gary@tradeflareapp.com