TradeflareArchived version. This is the Privacy Policy that took effect on October 1, 2026. It applies until October 12, 2026, when the updated Privacy Policy takes effect.
Privacy Policy
This Privacy Policy explains how Tradeflare LLC, a Missouri limited liability company in the United States ("Tradeflare", "we", "us"), collects, uses, stores, and shares information in the Tradeflare mobile app for iOS and Android (Android package com.rork.tradeflare, the "App"), on this website, app.tradeflareapp.com (the "Site"), and in the related services we provide (together, the "Service").
The short version
Tradeflare is a front desk and job app for home-service businesses and their crews. To make it work, we store your account, your company's team, the customers and jobs your business enters, job notes, and job photos in our cloud database and private file storage, hosted in the United States. Each company's data is visible only to that company's team. A business that uses Tradeflare controls the customer information it enters; we process it on the business's behalf. We do not sell your data, we do not show ads, and you can delete your account from inside the App.
1. Who is responsible for your information
Tradeflare is used by businesses (for example, a plumbing, HVAC, cleaning, or landscaping company) and the people who work for them. How we handle information depends on whose information it is:
- Account and company information. For information about you as a user of the Service, such as your name, email, and login, and about the business account itself, Tradeflare decides how the information is used, as described in this policy.
- Information a business enters about its own customers and jobs. When a business adds its customers, job addresses, notes, and photos to Tradeflare, that business is the controller of that information. Tradeflare processes it on the business's behalf and under its instructions, only to provide the Service to that business. If you are a customer of a business that uses Tradeflare, see section 3.
2. Information we collect
We collect information you give us when you create an account, set up your company, invite your team, and use the App, plus limited technical information needed to run the Service:
| Data | Why | Where it is kept |
|---|---|---|
| Account information: your name, email address, and password | To create your account, sign you in, and show your name to your team. | Stored in our cloud authentication and database service. Your password is stored only as a salted, one-way hash; we never see or store it in plain text. |
| Company information: company name, plan, and time zone | To set up your company workspace, apply your plan, and show job times correctly. | Our cloud database. |
| Team members and roles: who belongs to your company and their role (for example, owner or crew member) | To control who can see and do what inside your company's workspace. | Our cloud database. |
| Invite codes | To let people you invite join your company's workspace. | Our cloud database. |
| Customers entered by your business: name, phone number, email, address, and whether the customer has consented to text messages | To schedule and carry out jobs and keep a record of each customer's contact preferences. | Our cloud database, visible only to your company's team. |
| Jobs: job address, scheduled times, status, and which team members are assigned | To schedule, assign, and track work. | Our cloud database, visible only to your company's team. |
| Job notes | To record details about a job and share them with your team. | Our cloud database, visible only to your company's team. |
| Job photos you take with the camera or pick from your photo library | To document jobs and share photos with your team. | Compressed on your device, then uploaded to a private file storage bucket that only your company's team can access. The App only receives the specific photos you take or select; it does not scan your photo library. |
| Technical and log data: for example IP address, device and operating-system type, app version, and timestamps of sign-ins and requests | To operate the Service, keep accounts secure, prevent abuse, and troubleshoot problems. | Service logs kept by us and our hosting providers. |
| Messages you send us | To answer support, privacy, and deletion requests. | Our email. |
Photos can contain information the device adds automatically, such as the date and time they were taken. Only take or attach photos you are comfortable sharing with your team.
3. Customer information entered by businesses
If you are a customer of a business that uses Tradeflare, that business decides what information about you it enters (such as your name, contact details, address, job details, notes, and photos of the work) and how it uses it. Tradeflare stores and processes that information only to provide the Service to that business. We do not use it for our own marketing, we do not contact you on our own behalf, and we do not sell it.
To access, correct, or delete your information, or to change your text-message preferences, please contact the business you work with. If you contact us directly, we will refer your request to that business or help it respond, as permitted by law.
Businesses that use Tradeflare are responsible for having a lawful basis to collect and store their customers' information, for giving any notices their customers are owed, and for recording and honoring their customers' contact preferences, including consent to receive text messages.
4. What we do not collect
- We do not access your contacts or address book.
- We do not collect payment card or bank details in the App.
- We do not collect your device's precise location. (If a location feature is added later, see section 14.)
- We do not show ads or use advertising IDs, and we do not use ad networks or third-party ad tracking.
- We do not sell personal information or share it for cross-context behavioral advertising.
5. Information on this Site
This Site is a static informational website. It has no sign-up form, sets no cookies, and runs no analytics or advertising scripts. Like most web servers, our hosting provider automatically records standard server logs (such as IP address, browser type, requested page, referring page, and time) to deliver the Site, keep it secure, and troubleshoot problems. If you email us, we receive whatever you include in your message.
Links to other sites, including our main marketing site at www.tradeflareapp.com and its sign-up and billing pages, are governed by those sites' own terms and privacy practices.
6. How we use information
We use information only to:
- provide and operate the App, Site, and Service, including storing and syncing your company's customers, jobs, notes, and photos across your team's devices;
- create and manage accounts, sign you in, and manage team roles and invitations;
- send service messages, such as account and security emails, and, if and when enabled, push notifications about your jobs;
- respond to support, privacy, and deletion requests;
- keep the Service secure, prevent fraud and abuse, and fix problems; and
- comply with legal obligations and enforce our Terms of Service.
We do not use your information, or the information businesses enter about their customers, for advertising or to build marketing profiles.
7. Service providers, sharing, and selling
We do not sell, rent, or trade personal information. We share information only as follows:
- Within your company. Customers, jobs, notes, and photos in a company's workspace are visible to that company's team members, according to their roles.
- Service providers that host and run the Service for us, under contracts that limit their use of the information to providing services to us:
- Supabase, which provides our cloud database (Postgres), user authentication, and private file storage, hosted on Amazon Web Services (AWS) in the United States (us-east-1 region);
- our web hosting provider, which hosts this Site and processes its server logs; and
- if and when push notifications are enabled, Apple Push Notification service (for iOS) and Firebase Cloud Messaging from Google (for Android), which deliver notifications to your device.
- Legal and safety reasons, when required by law or valid legal process, or to protect the rights, safety, and security of our users, their customers, or others.
- Business transfers, as part of a merger, acquisition, or sale of assets, in which case this policy continues to apply to the information transferred.
- With your direction or consent.
8. Device permissions and notifications
- Camera: used only when you tap to take a job photo.
- Photos / media: used only when you choose to pick a photo from your library.
- Notifications (if and when enabled): if you allow notifications, your device gives the App a push token, which we store with your account so we can send you job-related alerts through Apple Push Notification service or Firebase Cloud Messaging.
You can deny or revoke these permissions at any time in your device settings. The rest of the App keeps working; you just won't be able to attach photos or receive push notifications.
9. Where data is stored and how long we keep it
Location. We are based in the United States, and the Service's data is stored and processed in the United States, primarily in our cloud provider's AWS us-east-1 (Northern Virginia) region. If you use the Service from outside the United States, your information will be transferred to and processed in the United States.
Retention. We keep information for as long as needed to provide the Service and for the purposes in this policy:
- Account information is kept while your account is active and deleted when you delete your account (see section 10).
- Company data (team, invite codes, customers, jobs, notes, and photos) is kept while the company's account is active, or until the business deletes it. When a company's account is closed, we delete its data within 30 days of the request, unless the law requires us to keep it longer.
- Backups of our database may keep deleted information for a limited period until they are overwritten on our normal backup schedule.
- Logs are kept for a limited period for security and troubleshooting, in line with our providers' standard practices.
- Emails you send us are kept only as long as needed to answer you and keep a record of the request.
Copies of photos you took with your device's camera may also remain in your device's own photo library, which is controlled by you, not by Tradeflare.
10. Account and data deletion
- In the App: go to Settings → Account → Delete my account. This permanently deletes your profile and your login. Job notes and photos you added belong to your company's records, so they stay in the company's workspace and are shown as added by a "Former member" instead of your name.
- If you are the only owner of a company: you need to contact us before deleting your account, so we can transfer ownership or close the company and delete its data. Email us at the address below.
- By email: you can also send a deletion request from the email address on your account to gary@tradeflareapp.com with the subject "Account deletion request". We will delete your account data and confirm within 30 days. We may keep a minimal record of the request itself where the law requires it.
- Customers of a business: if a business has entered your information into Tradeflare, contact that business to have it deleted (see section 3).
Uninstalling the App does not delete your account or your company's data.
11. Security
We use reasonable technical and organizational measures to protect information, including:
- encrypting data in transit using HTTPS/TLS;
- using a cloud provider that encrypts stored data at rest;
- storing passwords only as salted, one-way hashes;
- database access rules that limit each company's data to that company's team members; and
- storing job photos in a private storage bucket that is not publicly accessible.
Please protect your account by using a password you don't use anywhere else and keeping your device protected with a screen lock. No method of storage or transmission is completely secure, and we cannot guarantee absolute security. If we learn of a security incident affecting your personal information, we will notify you as required by law.
12. Children
The App and Site are made for businesses and their crews and are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
13. Your choices and rights
You can view and update much of your account and company information inside the App, and you can delete your account at any time as described in section 10. Depending on where you live, you may also have the right to access, correct, or delete personal information we hold about you, to receive a copy of it, or to object to certain processing. To make a request, email us at the address below. We may need to verify your identity before acting on a request. If your request concerns information a business entered about you as its customer, we will refer you to that business. We will not discriminate against you for exercising these rights.
14. Features that may be added later
We plan to add some features in later versions, such as AI-assisted replies to new leads and appointment booking, text-message and phone features, and live job location and arrival-time (ETA) updates. These features are not part of the App today. If and when we enable any of them, we will update this policy before release to explain what information they use, and we will ask for any device permission (such as location) before the App uses it.
15. Changes to this policy
We will update this policy when the App, Site, or Service changes. When we do, we will change the effective date at the top of this page, and for material changes we will give notice in the App or on this Site before the change takes effect.
16. Governing law
This policy and any dispute about it are governed by the laws of the State of Missouri, USA, without regard to conflict-of-law rules, consistent with our Terms of Service.
17. Contact us
Tradeflare LLC
Missouri, USA
Email: gary@tradeflareapp.com